Effective Date: June 10, 2025
Welcome to CarrentalStLucia.com (“we”, “our”, or “us”). By using our website and booking services, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding with any reservation.
1. Eligibility
To rent a vehicle through our website, you must:
- Be at least 25 years old
- Hold a valid driver’s license (minimum 2 years of driving experience)
- Provide a valid credit card for deposit and payment
- Agree to our rental agreement upon vehicle pick-up
2. Booking and Payment
- Reservations can be made online through our booking system.
- A credit card is required to secure your booking. Payment may be fully or partially charged prior to your arrival, based on the selected vehicle.
- Cancellations made 48 hours before the pickup time are eligible for a full refund unless otherwise stated.
- No-shows or last-minute cancellations may result in a non-refundable charge.
3. Vehicle Usage Policy
By renting a vehicle, you agree to:
- Operate the vehicle only in St. Lucia
- Use the vehicle responsibly and legally
- Not allow unauthorized persons to drive the vehicle
- Refuel the vehicle to the same level as at the time of pickup
We reserve the right to charge additional fees for:
- Excess mileage
- Late returns
- Refueling
- Traffic violations or damages due to misuse
4. Insurance and Liability
- Basic insurance coverage is included with all rentals.
- Additional Collision Damage Waiver (CDW) or Personal Accident Insurance may be purchased at the time of booking or pickup.
- Renters are responsible for any deductibles or uncovered damages unless additional coverage is purchased.
5. Modifications and Availability
- We reserve the right to substitute the reserved vehicle with a similar model if the original vehicle is unavailable due to maintenance or late return.
- Rates and availability are subject to change without prior notice.
- Special requests are not guaranteed (e.g., car seat, GPS).
6. Driver’s License and ID Verification
At the time of pick-up, renters must present:
- A valid driver’s license (in English or with an international permit)
- A valid passport or government-issued ID
- A credit card in the same name as the booking
Failure to present required documents may result in denial of service with no refund.
7. User Conduct
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Interfere with or disrupt the operation of the site
- Attempt to gain unauthorized access to any portion of the website or systems
8. Intellectual Property
All content on CarrentalStLucia.com—including logos, text, graphics, and images—is the intellectual property of CarrentalStLucia.com or its partners. You may not copy, modify, or distribute this content without written permission.
9. Privacy
Your use of this site is also governed, which outlines how we collect, use, and protect your personal information.
10. Limitation of Liability
We are not liable for:
- Loss of personal belongings during the rental period
- Delays due to traffic, weather, or unforeseen events
- Indirect or incidental damages resulting from the use of our services
Our total liability is limited to the amount you paid for the rental.